At Artful Wood Designs, we take care in creating and preparing every order. We want you to be satisfied with your purchase and encourage you to contact us if there is a problem with your order.

Returns of Standard Products

Regular, non-customized products may be returned within 14 days of delivery or pickup.

To qualify for a return, the item must be unused, undamaged, and in its original condition. Customers are responsible for return transportation or shipping costs for change-of-mind returns.

Please contact us before returning an item so that we can provide return instructions.

Custom and Personalized Products

Because custom and personalized items are made specifically for the customer, they are final sale and are not eligible for return or exchange due to a change of mind.

This includes products customized with names, wording, dimensions, colours, designs, or other customer-requested specifications.

Custom and personalized items remain eligible for assistance if they arrive damaged, defective, or do not match the approved order specifications.

Damaged, Defective or Incorrect Items

Please inspect your order when it is received.

If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery or pickup at admin@artfulwooddesigns.com and include your order number and clear photographs of the item and any relevant packaging.

If the issue resulted from damage, a defect, or an error by Artful Wood Designs, we will work with you to provide an appropriate replacement, repair, or refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have not yet entered production may be eligible for cancellation and a full refund.

Once production has begun on a custom or personalized product, the order may no longer be cancelled because materials and production time have already been committed to the customer's specifications.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Please allow several business days after a refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

Any original shipping or delivery charges, where applicable, are non-refundable unless the return is the result of an error by Artful Wood Designs or the item arrived damaged or defective.

Contact Us

For return, refund, damage, or cancellation requests, contact:

Artful Wood Designs
Edmonton, Alberta, Canada
admin@artfulwooddesigns.com
+1 825 440 2276

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Nothing in this policy limits any rights or remedies available to consumers under applicable Canadian or Alberta consumer protection laws.