Last updated: September 6, 2026

Artful Wood Designs respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or purchasing our products.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Order and purchase information

• Product customization or personalization details

• Messages, inquiries, reviews or other communications you send to us

• Information provided through website forms or during checkout

Our website may also automatically collect certain technical information, such as:

• IP address

• Browser and device information

• Pages viewed and interactions with the website

• Referral information

• Cookie and similar technology information

• Website performance and usage information

How We Collect Information

We collect information when you:

• Place an order

• Complete checkout

• Contact us by email, telephone or website form

• Request a custom or personalized product

• Subscribe to marketing communications, if offered

• Submit a review or other content

• Browse or interact with our website

Certain technical information may also be collected automatically through Wix and cookies or similar technologies.

How We Use Your Information

We may use personal information for reasonable business purposes including:

• Processing and fulfilling orders

• Arranging local delivery or studio pickup

• Creating custom and personalized products

• Communicating with you regarding your order

• Providing customer service

• Processing returns, refunds or cancellations

• Maintaining business and transaction records

• Preventing fraud and protecting the security of our website

• Improving our website, products and customer experience

• Analyzing website traffic and performance

• Complying with legal, accounting and regulatory requirements

• Sending marketing communications where you have consented or where otherwise permitted by law

We will not use personal information for purposes unrelated to those for which it was collected unless we have appropriate consent or are permitted or required to do so by law.

Wix and Service Providers

Our website is hosted and operated using the Wix.com platform. Wix provides website hosting, ecommerce, checkout and related services that allow us to operate our online store.

Personal information may therefore be stored or processed using Wix systems, databases and service providers.

We may also use third-party providers to assist with services such as:

• Payment processing

• Website hosting

• Analytics

• Advertising and marketing

• Email communications

• Fraud prevention

• Accounting or business administration

These providers may process information only as necessary to provide their services and are subject to their own privacy and security practices.

Wix itself recommends telling customers that information may be stored through Wix's platform and associated applications.

Payment Information

Payments made through our website are processed using the payment methods and payment processors available through Wix.

Artful Wood Designs does not intentionally collect or store complete credit-card numbers on its own systems. Payment information is handled by the applicable payment processor according to its security and privacy practices.

Cookies and Similar Technologies

Our website uses cookies and similar technologies that may be necessary to:

• Operate the website and shopping cart

• Maintain security

• Remember customer preferences

• Process checkout

• Measure website performance and traffic

We may also use non-essential analytics or advertising technologies to understand how visitors use our website and to measure or improve advertising campaigns.

Where required or appropriate, visitors may be provided with controls for accepting or declining non-essential cookies.

Wix confirms that its sites use essential cookies and can also use non-essential analytics and advertising cookies when additional services are enabled. Wix provides a Privacy Center and cookie-consent banner for managing these choices.

Advertising and Analytics

We may use analytics and advertising services, such as services offered by Google or Meta, to understand website performance, measure advertising effectiveness and improve our marketing.

These services may use cookies or similar technologies and may receive information about interactions with our website.

Where required, non-essential advertising and analytics technologies will be subject to the visitor's cookie and privacy choices.

This section is particularly important for us because we're planning Google and Meta advertising.

Marketing Communications

We may send promotional emails or other marketing communications only where we have appropriate consent or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Order confirmations, delivery updates, pickup notifications and other necessary transactional communications are not marketing messages and may still be sent when required to complete your order.

Sharing of Personal Information

We do not sell personal information.

We may disclose information where reasonably necessary to:

• Wix and website service providers

• Payment processors

• Technology, analytics and advertising providers

• Professional advisers or service providers assisting our business

• Government, regulatory or law-enforcement authorities where required by law

We limit disclosure to what is reasonably necessary for the applicable purpose.

Protecting Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for:

• Fulfilling the purposes for which it was collected

• Maintaining transaction and accounting records

• Resolving customer service matters

• Meeting legal, tax and regulatory requirements

When information is no longer reasonably required, we may securely delete, destroy or anonymize it.

This tracks Alberta PIPA guidance that information should be protected, retained only as reasonably necessary and destroyed or anonymized once no longer needed.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of inaccurate information, subject to applicable legal limitations.

Alberta PIPA expressly provides individuals with access and correction rights in appropriate circumstances.

Withdrawing Consent

Where our collection, use or disclosure of personal information depends on your consent, you may withdraw or modify that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services. For example, we cannot fulfill a delivery order without the information necessary to identify the customer and delivery address.

Privacy Incidents

If personal information under our control is lost, accessed or disclosed without authorization, we will take reasonable steps to investigate and respond in accordance with applicable privacy requirements.

Alberta organizations have reporting obligations to the Information and Privacy Commissioner where a breach may pose a real risk of significant harm.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website services or legal requirements.

The current version will be posted on our website with the date of the latest update.

Privacy Contact

Artful Wood Designs designates the following contact for questions and requests regarding personal information:

Privacy Officer
Artful Wood Designs
Edmonton, Alberta, Canada
admin@artfulwooddesigns.com
+1 825 440 2276

If you have questions about this Privacy Policy or wish to request access, correction or another privacy-related action, please contact us using the information above.